There are two ways to get there:

1. Go to frances.oregon.gov and go to the Employees and Claimants panel to select the “Log on to Frances Online” link
2. Go directly to frances.oregon.gov/claimant

  

On your Home screen, you will see a section called Claimant Services. Select the blue "File a Paid Leave Oregon Claim" link.

You’re now on the File a Benefit Claim screen. Enter your full Social Security Number (SSN) or Individual Tax Identification Number (ITIN). Please read the information on this screen before moving forward.

Once you’re done, click the check box to certify that the information you’ve provided is true to move on to the next step. Select "Next."
 

 

We will ask you a series of questions about the leave you’re applying for. In this example, we will complete an application for medical leave to care for yourself when you have a serious health condition.

Quick Tip: Select "Yes" for the option that best describes the type of leave you are applying for. If you need to apply for more than one type of leave, you will need to file a separate application for each type.

In the last field on the page, enter the date your leave will start. If you have an approximate date (like an expected due date, for example), enter that date. In this example we will select Aug. 25, 2025, as the date you will start your leave. 



Important: You can apply for Paid Leave Oregon up to 30 days before your leave begins or up to 30 days after your leave has begun.

If you can’t apply on time, you may still receive benefits. Complete your application now and we will ask you questions about why you are applying more than 30 days after starting leave.

If you are new to Frances Online, you may need to enter an employer by selecting the "Add Employer" link. 

You can search using the name of the employer, the Business Identification Number, BIN, or Federal Employer Identification Number, FEIN. You can find this information on your paystub or W2 form. If you can’t find your employer, you can add them. You’ll need their business name and address.

Quick Tip: Your employer’s business name may be different than the name you know them by. It’s important to select the correct employer here. Once you find your employer, select their name to add it. You only need to add one employer now. If you work for multiple employers, you can add them later.



Select the employer’s name (linked in blue) to add them. This will take you back to the Identity Verification screen. Select "Next."

This is the Paid Leave Oregon Application for Benefits screen. It shows you the information you’ll need to fill out the rest of your application. Having this information ready will speed up filling out your application. Please read through the information on this screen before moving forward.

If you’re ready to start your application, select "Next." If you need to return to the application later, you can save your progress by selecting "Save Draft."

If you have used a different name than what is listed here in the past 3 years, select "Yes." This helps us find the correct employment records. If you select yes, we will ask for additional information. 

Otherwise, choose "No" and select "Next." 

 

Quick tip: If you see a red exclamation point, it means you might have missed something and need to go back and add information before you can move forward.

 

Review your contact information and make sure it’s up to date. If the information is outdated or incorrect, select "No." We’ll ask for additional information.

If it’s okay for us to leave you a message, check the box next to “I give…” If you want to add a second contact number, add it on this screen. When you’re finished, select "Next."

Quick tip: Fields with a red asterisk (*) are required, and you can’t move forward until they are completed. It is very important to make sure that this information is correct as we will use it to contact you.

Next, verify your physical address. If the information on the screen is correct, select "Yes." If it is incorrect, select "No." If you choose No you can update this information. If you change your address, you’ll have to verify it to move forward. When you’re finished, select "Next."

Confirm your mailing address. You can also update it if it is different than your physical address. Select "Next."

Tell us how to communicate with you and your language preference. If you select to have letters sent electronically, be aware we are required by law to send some letters through the U.S. mail. Please continue to check your U.S. mail regularly. 

If your preferences match what you see on this screen, select "Yes." If your mail delivery preferences or primary language need to be updated, select "No." We’ll ask for additional information.

Select "Next."

Quick tip: If you change your mind, you can change your mail delivery options or language preferences at any time using Frances Online. 

Now let’s review your employment history. For each employer shown, you need to select their name and answer a few questions.

Some employers have multiple names and addresses. For the most accurate results, search for your employer using their Business Identification Number (BIN) or Federal Employer Identification Number (FEIN). To find this number, check your Form W-2 (Box b) or paystub. If you can’t find this number, and you are still employed, ask your employer.

Quick tip: Please double check that you are selecting the correct employer. Choosing the wrong employer will cause delays in your claim.

In this example, we will select "Collaterals," the employer shown below. Select the employer’s name (blue link) to complete the next step. 

 

In the pop-up screen, confirm that you worked for this employer. We’ll select "Yes." Then, select "OK."
 

Answer questions about when you started working for the employer, your start date, and if you’re still working for that employer.

The next step on the pop-up screen is to enter your occupation. Select the "Search for Occupation" button. 

 

This will open a pop-up with a search bar. Search for your occupation using keywords like “nurse” or “manager,” for example.

If you can’t find an exact match, choose the most closely related occupation you can find. The occupation you select won’t affect your application, but you must select one.

Select "Search."

In the Search results, select the blue code next to the result that best matches your occupation. In this example we will select the blue code next to "General and Operations Managers."



A new window will open with more information about the occupation code where you can confirm your selection. Select "Yes." This will return you to the previous window.

Next, enter information about how often you are or were paid by this employer and how much you were paid for each pay period. 

Enter the amount of pay. 

Let us know if you are taking leave from this employer. This means that you are currently employed by this employer and would otherwise be working if you didn’t need to take time off work. In this example we will select "Yes."

Then, you will enter how many days per week you usually work for the employer. 

Next, we will ask if you let your employer know that you needed to take leave from work. If you answer "Yes," enter the date that you first notified your employer of your need to use Paid Leave. 

Select "OK" to complete this step. 

This will take you back to the Employment History screen. If you need to add an employer, select the "Add Employer" link and complete the same steps. You must include all your employers in this step.

Once you complete the information for each employer, the orange triangle in front of the employer’s name will disappear.

Select "Next."

On the Current Employment screen, enter how many days you work for all your employers each week, and tell us a bit about your job. If you currently have more than one employer, add the numbers of days you work for each employer together. Select "Next."

Are you currently pregnant or did you give birth in the past year? Then you can ask for an additional two weeks of leave for health issues related to pregnancy, childbirth, or a related medical condition. Answer "Yes" or "No" and then select "Next."

 

Intermittent leave means that you may also work some days during each week while on leave. Consecutive leave means you don’t work any days during your leave.

Important: If you select intermittent leave, you must file a weekly claim each week you take leave to receive benefits.

If you select consecutive leave, you will need to tell us how many days of Paid Leave you will take during the first week you start leave and the last week you take leave. For Paid Leave, a week runs from Sunday through Saturday.

Note: The two questions in blue that appear when you select consecutive leave are links. Clicking on the links will display an example to help explain the question.

Select "Next."

On the Leave Dates screen, enter the end date of your leave. The maximum amount of leave you can take within each benefit year is 12 weeks. Select "Next."

Tell us about other benefits that you expect to receive, such as Workers’ Compensation time-loss or Unemployment Insurance benefits. Select "Next."

On the following three screens, you can choose to share information about yourself to help us better understand the communities we serve. We don’t use this information to make decisions about your claim, and this information isn’t required to receive benefits.

You can select "Prefer Not to Say" if you would like. When you’re done, select "Next" on each screen to move forward.

Now you’ll select how you would like to receive your benefit payments. You can choose direct deposit to a bank account or to receive payments on a debit card. If you choose direct deposit, you can set that up here by entering your banking information. 

Please double check to make sure the information is correct as we will use this information to send you your benefits each week. 

Even if you selected direct deposit, you must view the debit card agreement by selecting the fees document link. If we can’t send your payment through direct deposit, we will put it on a debit card instead. Once you have read the agreement, check the box to agree and select "Next."

Most Paid Leave benefits are taxable. Make a choice about tax withholding on this screen. Select "Next."

Certify that your application is correct and answer any questionnaires in your Frances Online account.

By entering your name in the box below, you are certifying that the information you have entered is true and correct to the best of your knowledge. Select "Next."

Please review the information on this screen carefully and verify that the information you’ve provided is correct. If there are any changes you need to make, you can use the "Previous" button to go back. If everything looks correct, select "Submit."

You have successfully completed an application for benefits. This screen confirms that your application has been submitted for review. Select "Printable View" if you’d like to print out this information. Select "OK" when you’re ready.

You should now be on your Home screen. In the Claimant Services panel, you will see the status of your application, which is Identity Verification Required. This is the first step of the application review process.

We’ll let you know through your Frances Online account or by U.S. mail once we’ve made a decision about your benefits. We’ll also send questionnaires to verify your life event and ask any other questions. It is important to respond to these questionnaires. You will need to respond and provide proof of your need for leave before we can approve your benefits. If you don’t respond to the questionnaires, we will deny your benefits. More information about verification documentation and the rest of the application process, including expected timelines, can be found on our website.

Thank you for using Frances Online.